Shipping information
Delivery to your door at any time of the year
Delivery Methods
About Shipping
We use UPS and US Priority Mail
We have been in the mail-order business for over 35 years. And over the years we have seen many changes in the shipping and delivery side of life. Costs continue to increase, and delivery service sometimes has issues, so in addition to using Priority Mail, we added UPS. P.O. Boxes and some addresses have to ship via mail.
Now what we do in handling your order, is a good methodology and process that assures the best treatment and handling of your items. When your order is received, it is checked, then it's processed by hand, the items are selected and handled carefully, and then packed. Once packaged, the shipping label is made and an automated ship-confirmation message is sent to you with the tracking number.
Now once shipped, it is a good plan to check the tracking to assure a fast delivery, as delays can occur. And certainly, keep us posted should any questions or concerns arise.
Our Policy
Our Policy Terms & Conditions
- Our Shop Policy Terms & Conditions:
- Payment: Best with PayPal.
- Shipping: UPS and Priority Mail, will have tracking. PayPal will send an automated payment-confirmation message, and our shipping service will send your tracking number with their automated shipping message. Best to keep watch of your delivery as postal delays have been common. Always feel free to contact us using the email address (WebStaff-ENN@outlook.com).
- Returns: Yes, gladly accept this back within the first 14-days of receipt. You would pack it carefully, Buyers cost to send it back. This is an "all sales are final" after 14-days of receipt, of which we will not accept returns or refunds.
- Replacements: If your package arrives damaged or "lost" according to the tracking, then we will send a replacement order. Please let us know immediately, if after the 14-days from delivery according to the tracking), then we there will be a replacement charge to cover shipping and handling. Outside of 14-days, if we agree to a replacement, then there will be a shipping and handling cost of $9.95, payable prior to re-shipment.
- Other: We make no assurances of growth or performance, other than we inspect all plants, and that you will get your order as quickly as possible. Once shipped, we can not guarantee survival or any other assurances, whether expressed or implied. By making this purchase, you are agreeing to these terms.
- Should you have any questions, please ask.
Advantages
Reasons to shop with us
24/7 Friendly Support
Always reachable via email. It is very busy in the Spring, but we will get your messages answered as quickly as possible.
Save Money
Lower prices than on Etsy or eBay. Costs us less here, so we can pass the savings onto you.
Quality Guaranteed
Trees are carefully handled from bed to box, and we check everything before its packed.